Returns & Exchanges
At UK-SILKSILKY, we want you to be completely satisfied with your luxury silk purchase. If you are not entirely happy with your order, we offer a 30-day return window for items in their original, unworn condition with tags attached.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original silk-safe packaging, ensuring all labels and protective hygiene strips remain intact.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location across the UK.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing